Frequently Asked Questions

  • How and where can I pay my monthly dues?
    • We have several options available to you; Check, Direct Debit, Bill Pay (electronic check) and Credit Card.
    • Check - No convenience fee
      • You can mail your assessment payments with to Chandlers Landing Community Association @ 1 Commodore Plaza Rockwall, TX 75032 OR drop your payment in the CLCA Drop Box adjacent to the CLCA office.
    • Direct Debit (automatic monthly withdrawals from your bank account) - No convenience fee
      • Meet with CLCA Staff at HOA office to setup
    • Bill Pay (electronic check) 
      • Contact your bank
    • Credit Card - ATG Convenience fee applies
      • ATG Pay through TownSq Account
  • Are commercial or recreational vehicles allowed?
    • No. Trailers, boats, jet skies, campers or other recreational vehicles. For commercial vehicles please refer to the CLCA Vehicle Policy.
    • To request a variance for special circumstances - please contact the CLCA Office at 972-771-1593.
  • Can I park overnight on the street?
    • No overnight street parking is allowed. Resident vehicles must be parked inside your garage, in your driveway or in designated parking spaces or areas.
    • If you have a guest, please contact the CLCA office for a variance.
  • Can we have garage sales?
    • No. Community Garage Sales are held in April and October in the neighborhood at individual homes. Residents may participate by contacting the CLCA office and signing up.
  • Do dogs have to be leashed?
    • Yes, in accordance with the City of Rockwall ordinance, animals shall not be a nuisance or hazard and dogs must be on a leash when off owner's property.
  • Does the Chandlers Landing Community Association also manage the condominiums?
    • No, the condominiums located at Cutter Hill are not managed by the CLCA. Residents of the condos do have access to amenities.
    • Please contact the following persons regarding questions about your condominium association.
      • Cutter Hill Phase I, II & III - Rhonda Wright - 972-201-8232
  • How do I get automatic access to the community?
    • There are two ways for residents to access the community.
      • North Texas Toll Tag: This is the recommended method to access the community. The NTTA tags can be programmed to work with our gate system. To open an account you can visit the CLCA Office. Credit card customers are required to make an initial payment of $40 and can have three toll tags on this account. Toll tag account holders must be at least 18 years of age and have a valid driver’s license. Family Passes will no longer be valid to access the community. Residents who are renting property in Chandlers Landing will have the NTTA tag expire on the last day of their lease. Residents who abuse the use of the NTTA tag are subject to having the tag/card invalidated for use at our gates.
      • Non Toll Tags : Residents who do not have a NTTA Tag can get a entrance Tag at the HOA Office for $25.00. 
    • All residents entering the community should display a current CLCA window decal available in the Association Office.
  • How do I make a tennis court OR pickle ball reservation?
  • What are the Community Pool hours?
    • Pool hours are from 8 am to 9 pm, seven days per week during summer season. Please contact the CLCA office for additional pool rules.
  • What are the contractor work hours?
    • The contractor work hours for the community are:
      • Monday - Friday:  7:00 am to 6:00 pm
      • Saturday:  9:00 am to 5:00 pm
    • No contractor work is permitted on Sundays or the following holidays:
      • New Years Day -  January 1st
      • Memorial Day -  Last Monday of May
      • Independence Day - July 4th
      • Labor Day -  First Monday of September
      • Thanksgiving Day  - Fourth Thursday of November
      • Christmas Day - December 25th
  • What are the current monthly assessment fees? (Rates effective January 1, 2024)
    • House - $223.79
    • Vacant Lot - $55.90
    • Condo Inside Perimeter - $164.24
    • What is the address, phone number and hours for the Association office?
  • For your convenience, the CLCA office is located on-site by the Main Entrance off of Ridge Road and Henry M. Chandler Drive.
    • Chandlers Landing Community Association, 1 Commodore Plaza Rockwall, TX 75032
    • Office Hours: M-F 8:30 am - 5:00 pm
    • Phone: 972-771-1593
    • Email: shelley@chandlerslanding.org
  • What is the number for the Main Gate Security?
    • Main Gate - 972-771-3061
    • Security@ChandlersLanding.org
    • EMERGENCY - Call 911
    • Please notify security if you need a parking variance (Parking Variance Form), would like to be placed on the Call First List or are expecting a number of guests, ie. a party, or to Request a Vacation Patrol.
  • What is the contact info for the marina?
    • 1 Harborview Drive, Rockwall, TX 75032
    • 972-771-8865
  • What kind of projects need approval in advance?
    • All exterior modifications require approval in writing from the Architectural Control Committee. Please contact the CLCA office for application and procedure. You can download the Application for Improvement from the Community Documents page.
  • What kind of signs are allowed?
    • For Sale or Lease metal step in frame signs are allowed.
    • Open houses may have one sign in the yard during the open house, generally held on the third Sunday of each month.
    • Contractor signs are NOT allowed.
    • Political signs are allowed ninety (90) days prior and up to ten (10) days after any election.
  • When is Bulk Trash Pick Up?
    • Bulk trash items should be put out NO EARLIER than the Saturday prior to pick up week, which is generally the second and fourth Monday of each month.
    • Bulk items should be placed curbside, please DO NOT put bulk trash on vacant lots or Common Areas.
    • For questions or problems with bulk trash pick up, please contact the City of Rockwall - Utility Department at 972-771-7736.
  • When is regular garbage and recycle pick up?
    • Tuesday and Friday are collection days for regular trash pickup. 
    • Recycling pickup is on Friday.
    • For all other days, keep trash and trash cans put up and stored out of view. Put trash by the street early morning the day of pick up.